Who We Are
Prime Care Hospice provides support and comfort for you or a loved one with a life-limiting illness. Gentle, compassionate and respectful professionals comprise the Prime Care Hospice team. Our physician driven team are dedicated to providing the best possible care, including comfort and pain relief. With 86+ years of combined experience in delivering quality hospice care, the Prime Care Hospice staff will answer any and every question to help you decide if hospice is right for you or your loved one. Our staff is able to provide free consultations in the convenience of your home or location of your choosing to provide information or guidance for you or your loved one.
Our Mission
To provide respectful and compassionate care to the clients we serve and prioritize their comfort and health needs. Our goal is to provide guidance and comfort to our patients and their family’s throughout their entire hospice experience. With our skills and combined knowledge, our commitment is to making you and your loved ones lives easier.Our Vision
Our vision is to provide guidance, care, and comfort for the patient and patients families as they progress through the continuum of their terminal illness.When to Choose Hospice
Hospice services are tailored to the needs of patients with life-limiting illnesses in an advanced stage. It is time for hospice after the doctors have offered all the curative treatments available or when a person’s goals shift away from aggressive treatments and toward comfort and quality of life. Generally, hospice is expected to last up to six months. We will coordinate with your doctor to certify hospice eligibility. Patients may discharge themselves from hospice care at any time should they want to pursue non-palliative treatments.
How to Begin Hospice
Anyone can make a hospice referral: a doctor, hospital discharge planner, patient’s caregiver, or even a patient him/herself. When gathering information or before enrolling, you may want to start with a no-obligation meeting at your home or a place of your choosing. When the time is right, just let us know. We will coordinate with your doctors and your insurance for you, and take care of everything.
Nondiscrimination Policy
In accordance with applicable federal and state law, we do not discriminate on the basis of race, color, national origin, religion, sex, gender identity, pregnancy, disability, age, medical condition (cancer-related), ancestry, marital status, citizenship, sexual orientation, or status as a Vietnam-era veteran or special disabled veteran. We also prohibit sexual harassment. This nondiscrimination policy covers employment, admission, and delivery of care.
Civil Rights
If you believe that we have failed to provide these services or discriminated in any other way, you may file a grievance with our Civil Rights Coordinator by phone at (925) 400-9388, by email at info@apphospice.com, in person, or by mail at 4625 First Street, Suite 230, Pleasanton, CA 94566. If you need help filing a grievance, our Civil Rights Coordinator is available to assist you.
The availability and use of this grievance procedure do not prevent you from pursuing other legal or administrative remedies.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by any of the following methods:
- Electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.
- By mail to U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201. Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html.
- By phone at 1-800-368-1019 (IDD: 1-800-537-7697).
For more information on filing a civil rights complaint, please visit the U.S. Department of Health and Human Services Office for Civil Rights website.
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